Drillinginfo Privacy Policy
Effective Date: 9/23/2014

Welcome, and thank you for your interest in Drilling Info, Inc. (“Drillinginfo”, “we,” or “us”) and our Web site at drillinginfo.com (the “Site”), as well as all related web sites, downloadable software, mobile applications (including tablet applications) (our “App”), and other services provided by us and on which a link to this Privacy Policy (this “Policy”) is displayed (collectively, together with the Site, our “Service”).

This Policy describes the information that we gather from you through our Service, how we use and disclose such information, and the steps we take to protect such information. By using our Service, you consent to the privacy practices described in this Policy.

This Policy is incorporated into and is subject to the Drillinginfo Terms & Conditions. Capitalized terms used but not defined in this Policy have the meaning given to them in the Drillinginfo Terms & Conditions.

What information do we collect?

  • We collect information from you when you register on our Service, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
  • If we request any information that you are not required to provide in connection with our services, we will specify that providing such information is voluntary or optional.  For instance, we may collect any information that you may choose to provide to us in various contexts, such as when you contact us for customer service or other purposes
  • When ordering or registering on our Service, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit the non-subscriber part of our Site anonymously.
  • Like most websites, we use cookies and other automatically collected information to enhance your experience, gather general visitor information, and track visits to our website. Cookies are small files that a website or its service provider transfers to a computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.  Please review your web browser “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete, or choose not to accept, cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential.  We may also automatically record certain information from your device by using various types of technology, including “clear gifs” or “web beacons.” This automatically collected information may include your IP address or other device address or ID, web browser and/or device type, the web pages or sites that you visit just before or just after you use the Service, the pages or other content you view or otherwise interact with on the Service, and the dates and times that you visit, access, or use the Service. We also may use these technologies to collect information regarding your interaction with email messages, such as whether you opened, clicked on, or forwarded a message. This information is gathered from all users.
  • For App users, we collect analytic information about your use of our App, such as length of time spent in our App, what features you use, where you click, the number of installations/uninstalls, time spent in our App, and device ID (or alternative ID where required by our platform provider). We may combine this information with other information we collect about you.

What do we use your information for?

The information we collect from you may be used in any of the following ways, either by Drillinginfo or its agents or contractors:

  • We use the information that we collect on the Service to operate, maintain, enhance and provide all features of the Service, to provide services and information that you request, to respond to comments and questions and otherwise to provide support to users, and to process and deliver entries and rewards in connection with promotions that may be offered from time to time on the Service.
  • We use the information that we collect on the Service to understand and analyze the usage trends and preferences of our users, to improve the Service, and to develop new products, services, feature, and functionality.
  • We may use your email address or other information we collect on the Service (i) to contact you for administrative purposes such as customer service or (ii) to send communications, including updates on promotions and events, relating to products and services offered by us and by third parties we work with. Generally, you have the ability to opt-out of receiving any promotional communications as described below under “Opting Out.”
  • We may use cookies and automatically collected information we collect to:  (i) personalize our services, such as remembering your information so that you will not have to re-enter it during your visit or the next time you visit the Service; (ii) provide customized advertisements, content, and information; (iii) monitor and analyze the effectiveness of Service and third-party marketing activities; (iv) monitor aggregate Site usage metrics such as total number of visitors and pages viewed; and (v) track your entries, submissions, and status in any promotions or other activities on the Service.

The email address you provide for order processing may be used to send you information and updates pertaining to your order or request. In addition we may send you occasional company news, updates, promotions, and information about related products or services. We include detailed unsubscribe instructions at the bottom of each email and you may unsubscribe from receiving future emails from us at any time.  You may opt-out of the marketing emails by following the instructions in the email. Please note that it may take up to ten days to process your request. If you opt-out of email marketing, please note that we may continue to contact you via email regarding our Service and we also may continue to market to you through other marketing channels.

How do we protect your information?

We use certain physical, managerial, and technical safeguards that are designed to improve the integrity and security of personal information that we collect and maintain, including personal information we receive when you submit a request, place an order or enter, submit, or access your personal information.  For instance, all supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.  After a transaction, your private information (credit cards, social security numbers, or other similarly sensitive information) will not be stored on our servers.

We cannot, however, ensure or warrant the security of any information you transmit to us or store on the Service, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

If we learn of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate protective steps. We may post a notice through the Service if a security breach occurs.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information other than as described in this Privacy Policy or in circumstances where you have consented to such a disclosure.

We may disclose information to third parties if you consent to us doing so, as well as in the following circumstances:

  • Any information that you voluntarily choose to include in a publicly accessible area of the Service (including areas generally accessible by Subscribers) will be available to anyone who has access to that content, including other users.
  • We work with third party service providers to provide website, application development, hosting, maintenance, and other business services for us. These third parties may have access to or process your information as part of providing those services for us. Generally, we limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and we require them to agree to maintain the confidentiality of such information.
  • We may make certain automatically-collected, aggregated, or otherwise non-personally-identifiable information available to third parties for various purposes, including (i) compliance with various reporting obligations; (ii) for business or marketing purposes; or (iii) to assist such parties in understanding our users’ interests, habits, and usage patterns for certain programs, content, services, advertisements, promotions, and/or functionality available through the Service.
  • We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to comply with state and federal laws (such as U.S. copyright law), in response to a court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies.
  • We also reserve the right to disclose your information that we believe, in good faith, is appropriate or necessary to (i) take precautions against liability, (ii) protect ourselves or others from fraudulent, abusive, or unlawful uses or activity, (iii) investigate and defend ourselves against any third-party claims or allegations, (iv) protect the security or integrity of the Service and any facilities or equipment used to make the Service available, or (v) protect our property or other legal rights (including, but not limited to, enforcement of our agreements), or the rights, property, or safety of others.
  • Information about our users, including personal information, may be disclosed and otherwise transferred to an acquirer, or successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.

Children’s Privacy

Protecting the privacy of young children is especially important. Our Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13 without obtaining parental consent. If you are under 13 years of age, then please do not use or access the Service at any time or in any manner. If we learn that personally identifiable information has been collected on the Service from persons under 13 years of age and without verifiable parental consent, then we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child under 13 years of age has obtained an account on the Service, then you may alert us at support@drillinginfo.com and request that we delete that child’s personally identifiable information from our systems.

Links to Third Party Sites

Certain portions of our app may allow you to link to a third party site, to “like” an article on a social networking site, and to share articles via social networking sites. The third party’s use of the information that you post or share through that site is governed by their privacy policy, not this one.

Opting Out

In addition to your ability to opt-out of future communications, as described above, you may opt out of receiving push notifications from our App through settings in your device and in our app.

You may also, of course, decline to share certain personal information with us, in which case we may not be able to provide to you some of the features and functionality of the Service. If you wish to access or amend any other personal information we hold about you, you may contact us at support@drillinginfo.com. Please note that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.

International Visitors

The Service is hosted in the United States and is intended for visitors located within the United States. If you choose to use the Service from Canada or the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Service. By providing any information, including personal information, on or to the Service, you consent to such transfer, storage, and processing.

We comply with the U.S. – EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. We have certified that we adhere to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view our certification, please visit http://www.export.gov/safeharbor.

Your California Privacy Rights

Under California Civil Code Section 1798.83, California customers are entitled to request information relating to whether a business has disclosed personal information about them to any third parties for the third parties’ direct marketing purposes.  As explained elsewhere in this Privacy Policy, Drillinginfo will not sell or transfer your personal information with third party companies for their direct marketing purposes without your consent. California customers who wish to request further information about our compliance with this statute or who have questions more generally about our Privacy Policy and our privacy commitments to our customers and Site users should not hesitate to contact us at the address below.

Online Privacy Policy Only

This Privacy Policy applies only to information collected through our Service and not to information collected offline.

Changes to our Privacy Policy

Please revisit this page periodically to stay aware of any changes to this Policy, which we may update from time to time. If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy effective date at the top of this Policy. In the event that the modifications materially alter your rights or obligations hereunder, we will make reasonable efforts to notify you of the change.  Policy changes will apply only to information collected after the date of the change.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

By Email: support@drillinginfo.com

By Phone: (888) 477-7667 ext. 3.

By Mail:

P.O. Box 5545
Austin, TX 78763
United States of America